Because Mesquite Coffee is a sealed, consumable food product, we are unable to accept returns once the package has left our control. This policy safeguards product integrity, freshness, and your health.
Hygiene & Safety: To comply with the South African Department of Health’s food-safety regulations and Section 20(3) of the Consumer Protection Act 68 of 2008 (CPA), all coffee sold in sealed, food-grade pouches is non-returnable.
Freshness Guarantee: Our compostable pouches include an oxygen barrier and one-way valve to lock in flavour; opening or handling outside our facility compromises that seal.
Every order is packed by hand, heat-sealed, and inspected before dispatch.
Parcels are cushioned to prevent punctures, tears, or moisture exposure during transit.
Although damage is rare, we stand by our customers:
Photograph the parcel (outer box and inner pouch) immediately on receipt.
Contact us within 24 hours of delivery at hello @ mesquitecoffeealternative.co.za with your order number, photos, and a short description.
We will review and, if the claim is valid, offer:
A replacement shipment at our cost, or
A full refund to your original payment method.
Each claim is assessed case-by-case in line with Sections 55 & 56 of the CPA. We may request that the product be returned (at our expense) for inspection, or we may simply process a refund/replacement without return if evidence is clear.
Approved refunds are processed within 5–7 working days and will reflect via the original payment gateway (e.g., PayFast, Yoco, EFT).
Email: hello@mesquitecoffeealternative.co.za
Our support team is available Monday–Friday, 08:00–17:00 (SAST) to help resolve any concerns.
Copyright © 2025 Mesquite Coffee (Pty) Ltd. All rights reserved. | Website by LDJ